Missed our Halloween webinar? Have no fear!

Hammer and Bandwidth co-hosted a webinar on Halloween to share some of the strange and scary stories they’ve seen and offer tips on how to survive them all
Watch the Webinar
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Free phone number validation: Hammer Number Audit

Find the inactive phone numbers, old branding, and connection issues that your customers experience on up to 200 numbers. Gain full control of your CX with a free Hammer Number Audit!
Start Your Audit
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One hour of free IVR load testing

Discover the performance issues, integration challenges, and unknown unknowns that are impacting customer experience and costing your business revenue
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Take our CX Health Check Quiz

66% of CX leaders don’t know how their contact centers are performing. With our CX Health Check assessment, you’re better informed and equipped
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Leader in E2E Contact Center testing

30 years market leader in contact center testing market, icon
30 years
leading the Contact Center testing market
Global banks rely on Hammer, icon
6/10
global banks rely on Hammer and its proven technology
+1Bn customer interactions assured per day, icon
+1Bn
customer interactions assured per day
Global network channel partners & strategic alliances, icon
680
global network channel partners & strategic alliances

CX environments are complicated and costly. Is yours performing at its best?

Hammer (formerly Empirix) provides complete visibility across your entire CX environment so you can identify and resolve contact center technology issues before they cause downtime, outages, and customer churn.

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End-to-end Contact Center testing

From planning your next contact center update and expansion to deploying it and serving customers, Hammer’s automated testing and quality assurance solutions ensure that your CX environment is achieving optimal performance with minimal downtime and risk.

Planning and Development

01. Plan

Hammer Voice Explorer
Improve IVR performance  

Hammer CallMaster
Automated CX script design  

Pre-deployment

02. Test

Hammer On-demand QA
Transform QA testing  

Hammer On-demand Performance
Mimic real-world customer engagement  

Hammer End-to-End
Software for the 360 view  

Hammer RTC
Virtual agent simulation for cloud platforms  

Production

03. Release

How Hammer helps

Reduce workload

Automate contact center testing and customer journey monitoring with a single platform

Support remote workers

Find and resolve performance and quality issues in even the remote parts of your network

Decrease costs

Use Hammer’s automated self-service solutions to accelerate testing time and free up resources

Accelerate cloud migration

Our vendor-agnostic solutions accelerate and de-risk contact center cloud migrations

Mitigate risk

Review your service architecture from the outside in to reduce MTTR and CX quality issues

Get in touch