One hour of free IVR load testing
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Mortgage lender saves millions in downtime
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CX environments are complicated and costly. Is yours performing at its best?
Hammer (formerly Empirix) provides complete visibility across your entire CX environment so you can identify and resolve contact center technology issues before they cause downtime, outages, and customer churn.
End-to-end Contact Center testing
From planning your next contact center update and expansion to deploying it and serving customers, Hammer’s automated testing and quality assurance solutions ensure that your CX environment is achieving optimal performance with minimal downtime and risk.
Planning and Development
Hammer Voice Explorer
Improve IVR performance
Hammer CallMaster
Automated CX script design
Pre-deployment
Hammer On-demand QA
Transform QA testing
Hammer On-demand Performance
Mimic real-world customer engagement
Hammer End-to-End
Software for the 360 view
Production
VoiceWatch
Reduce contact center downtime
Hammer Edge
Measure CX agent experience
How Hammer helps
Reduce workload
Automate contact center testing and customer journey monitoring with a single platform
Support remote workers
Find and resolve performance and quality issues in even the remote parts of your network
Decrease costs
Use Hammer’s automated self-service solutions to accelerate testing time and free up resources
Accelerate cloud migration
Our vendor-agnostic solutions accelerate and de-risk contact center cloud migrations
Mitigate risk
Review your service architecture from the outside in to reduce MTTR and CX quality issues
Technologies we test
Hammer Partners: Delivering the world’s best CX solutions
The Hammer Partner Program provides CCaaS and UCaaS providers with full access to the Hammer suite of CX solutions and training, certification, and marketing tools exclusively available to our partner community. With Hammer solutions, our partners can deliver reduced design and deployment time to their customers --- and quickly achieve a return on their investment.
See why you should become a member. Already a partner? Sign into the partner portal below.
Trending topics and latest news
Hammer One’s free one-hour load test reveals the IVR issues, integration challenges, and unknown unknowns that impact CX and cost businesses money
66% of CX leaders don’t know how their contact centers are performing. With our CX Health Check assessment, you’re better informed and equipped
Hammer Voice Explorer
Test and monitor Interactive Voice Response (IVR) performance with Hammer Voice Explorer to identify and resolve issues that could impact CX
VoiceWatch
VoiceWatch detects and diagnoses current and potential technology problems from the public switched telephone network (PSTN) to the IVR application by...
Google Dialogflow Transformer overview
See how Hammer’s Google Dialogflow Transformer empowers CX teams to accelerate project creation and testing for conversational AI journeys
Hammer One’s free one-hour load test reveals the IVR issues, integration challenges, and unknown unknowns that impact CX and cost businesses money
66% of CX leaders don’t know how their contact centers are performing. With our CX Health Check assessment, you’re better informed and equipped
For retailers and restaurants, Mother’s Day is one of the busiest times of the year. Make sure you can face the rush with CX load testing.
At a recent webinar, CX pros shared how testing can help utilities face storm seasons and avoid compliance fines. Hear the event’s top takeaways
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HammerRTC for NICE CXone
Prepare your contact center for a seamless move to the cloud using Nice CXone and ensure your system works as planned.
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Hammer launches Hammer Edge to extend agent experience management to remote workers and cloud services
Enterprise contact centers and Hammer partners gain the ability to measure and score critical technology services essential to agent experience, acc...
Hammer Google Dialogflow Transformer unlocks transformative potential of Google AI Contact Center
DevOps teams can now test thousands of natural language AI-driven self-service journeys at a fraction of the time and cost of manual testing
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Partnership will deliver AI-powered solutions to address the complexity o...
Virsae and Hammer announce unrivaled CX assurance capabilities for Contact Centers
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Black Box and Hammer at Call and Contact Center Expo
Call and Contact Center Expo April 26-27 Las Vegas Convention Center Booth #9026 Pennsylvania, USA, 14 April, 2023 - At the Call and Contact Cente...