Cloud-based hybrid testing for the real world
To fully optmize customer experience in the modern contact center, a mix of cloud and on-premise technologies is essential. Hammer’s automated testing capability, developed over three decades can simulate both on-premise and cloud technology environments. Only Hammer can give you complete end-to-end insight into how customers interact with your contact center in the real world.
- In the past multi-region test automation was unfeasible due to costly toll charges and complex environment configurations. Hammer is ideally suited for organizations who are looking to:
- Manage call center testing costs by minimizing or eliminating toll charges
- Increase the reliability and quality of test calls
- Measure internal, external and site-to-site user experience
Key benefits
Gain end-to-end visibility into performance
Ensure successful cloud migrations
Expand test coverage
Use local in-country dialing
Use cases and features
Complete test automation
There is a growing need for a testing solution that can verify the performance of CTI implementations such as screen pops, data accuracy and skills-based routing under real-life conditions. Hammer Hybrid is the only solution that allows end-to-end testing from the customer to the agent.
Be the PSTN without connecting to it
Thanks to Hammer Test System’s ability to generate ANI and DNIS, bypassing public networks is possible when testing interaction routing platform installations. Routing logic and other ANI/DNIS functionality no longer require expensive telecommunications lines or extensive test calls over PSTN.
Receive test calls
Emulate agent behavior in different regions without staffing call centers during test automation. Hammer Test System simulates a two-way voice communication over the network so you can validate the stability, accuracy, and voice quality of the transmission.
Comprehensive Orchestration APIs
Remotely execute feature testing, regression testing, and integration testing scenarios with the platform’s API capabilities. Automate ongoing operational tests to occur as often as every 5 minutes.
Read featured articles and publications
Reading University clearing ready thanks to Hammer
Reading University’s hosted Contact Centre solution scores top marks on Clearing Day thanks to Hammer’s Load Testing solution
Contact center readiness: financial institution
Explore how Hammer Cloud Platform successfully delivered a hybrid cloud solution to a leading Spanish financial institution
June 2025 | Black Friday Prep Guide
This month's top stories: Get ready for Cyber Week, prepare for the next heat wave, and explore Hammer's new facelift
Discover Hammer’s refreshed look—new style, same commitment to building world-class contact center customer experiences
Prepare for Cyber Week with our Black Friday CX Prep Guide to keep your team on track ahead of the busiest week of the year
NG911 compliance testing and assurance
Hammer automates testing and monitoring across emergency services so E911 providers can avoid financial threats and responders can save more lives
HammerRTC for NICE CXone
Prepare your contact center for a seamless move to the cloud using Nice CXone and ensure your system works as planned.
Five reasons customers choose Hammer
Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.
Airlines Storm readiness offer
You can’t plan for the weather, but you can plan for your response. Test your peak capacity, to be prepared.
HammerRTC for AMAZON CONNECT
Learn how HammerRTC for Amazon Connect gives you the confidence that your customer’s experience will be maintained during your transition to the cloud...
Voice Biometrics: Pre-deployment test methodologies
Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions. In order to ensure t...
Top metrics to achieve contact center assurance
For organizations that require frequent and direct communication with their customer bases, contact centers are a must—as is assuring that their conta...
Get the most out of your migration to SIP trunking
As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recogni...
The future of IVR customer service assurance
Discover how to refresh IVR systems by measuring user experience, automating use cases, deploying confidently, ensuring reliability, and addressing se...
10 Tips for developing a powerful end-to-end contact center testing plan
To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans. This white paper provides ac...