Test and monitor Interactive Voice Response (IVR) performance with Hammer Voice Explorer to identify and resolve issues that could impact CX. Machine learning makes this possible by automatically discovering and documenting customer journey test scripts across your entire software development cycle. With results displayed in a single dashboard, you gain an extensive view of service quality across the mobile and digital networks.
With Hammer Voice Explorer, you can:
- Create an interactive visual map of your IVR
- Transcribe IVR prompts to text
- Support DTMF and speech applications
- Pre-set data inputs to navigate the IVR; for
- example, an account number or access code
- Edit IVR utterance before converting to test cases or documentation
- Import test cases into Hammer on Demand QA
- Support negative test discovery mode
Test. De-risk. Drive service innovation
Key benefits
Key benefits
Reduce test automation development by 80%
Our “negative test discovery” feature enables you to quickly identify potential navigation errors, review and optimize the IVR. As a result, you shorten user acceptance testing (UAT) timelines and reduce the time and effort required by QA testers to generate or update test scripts.
Key benefits
Reduce documentation effort
Decrease the time and effort required by QA engineers to document new customer journeys and IVR paths in Self-Service Applications. Edit scripts and store them in regression libraries to increase application coverage and shorten testing cycles.
Key benefits
Persona driven testing
By providing IVR inputs such as account number and PIN for a specific caller profile (platinum customer, delinquent customer, etc.), Hammer Voice Explorer discoveries allow QA and UAT teams to identify a persona-driven testing approach for IVR defects quickly.
Key benefits
Accelerate cloud migrations
Manual testing and verification are often prone to human error and subjective interpretation and lack consistent uniform results. Save time and effort with documenting and confirming existing IVR functionality in legacy contact center platforms by enabling more efficient cloud IVR design and buildout. Discover and document your new cloud IVR to verify its design adherence during functional testing. Automatically generated scripts can then be leveraged post cloud deployment for ongoing regression testing and production monitoring.
Key features
Reduce manual IVR documentation effort
Eliminates manual effort for test case creation
Eliminates the need for manual calling and recording
Generate scripts automatically for testing and monitoring
Related products
Hammer Edge
Hammer On-demand QA Testing
Hammer On-demand Performance Testing
VoiceWatch
Read featured articles and publications
NG911 compliance testing and assurance
Hammer automates testing and monitoring across emergency services so E911 providers can avoid financial threats and responders can save more lives
Cloud migrations with confidence
In this episode of Hammering It Out we explore the issues that arise during cloud migrations and how Hammer solutions help to ensure your success
December 2024 | Free Hammer Number Audit
This month’s top stories: Hammer Number Audit, prep for DORA, NG911, and cloud migrations
November 2024 | Ensure NG911 compliance
This month’s top stories: DORA, NG911, and your last chance at Hammer One
New governmental policies mandate a shift from legacy 911 systems to IP-based 911 systems – an initiative called NG911. See what this means for you.
NG911 compliance testing and assurance
Hammer automates testing and monitoring across emergency services so E911 providers can avoid financial threats and responders can save more lives
Hammer On-Demand
Ongoing business or technology-driven change could pose significant risk to the stability and performance of your contact center technologies. The abi...
Hammer On-Call: security testing
Help your business reduce churn and operational costs, while accelerating digital transformation and extending the value of existing investments with ...
Hammer On-Call: performance testing
A single business-or technology-driven change can pose significant risk to the stability and performance of your contact center technologies. See how ...
OneSight
Learn how OneSight enables operations teams to quickly identify customer-impacting contact center technology issues, and their root cause, across mult...
HammerRTC for NICE CXone
Prepare your contact center for a seamless move to the cloud using Nice CXone and ensure your system works as planned.
Visibility into complex multi-vendor Contact Center performance for financial services
Drive customer service innovation, contact center efficiency and adapt to changing customer needs with our automated solutions for financial services.
Empowering Healthcare Providers to Deliver a Consistent and Quality CX
Cloud migration and compliance are challenging for healthcare providers. Learn how to innovate CX in a world characterized by "business unusual".
Evolve Your Utility Contact Center With Hammer
Discover how Hammer empowers utility companies to maintain compliance and deliver a consistent and quality customer experience, even during unexpected...
Five reasons customers choose Hammer
Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.
Testing: Contact Center insurance in an uncertain world
This whitepaper explores how enterprises leverage automated testing to enhance customer service, troubleshoot effectively, and deliver personalized, i...
Voice Biometrics: Pre-deployment test methodologies
Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions. In order to ensure t...
Top metrics to achieve contact center assurance
For organizations that require frequent and direct communication with their customer bases, contact centers are a must—as is assuring that their conta...
Get the most out of your migration to SIP trunking
As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recogni...
The future of IVR customer service assurance
Discover how to refresh IVR systems by measuring user experience, automating use cases, deploying confidently, ensuring reliability, and addressing se...