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Read featured articles and publications
July 2025 | Hammer success stories
This month’s top stories: Open enrollment challenges, preparing a finance CC for production, and more
Contact center readiness: health insurance
Explore how Hammer Cloud Platform successfully delivered a hybrid cloud solution to a leading US healthcare provider
Reading University clearing ready thanks to Hammer
Reading University’s hosted Contact Centre solution scores top marks on Clearing Day thanks to Hammer’s Load Testing solution
Contact center readiness: financial institution
Explore how Hammer Cloud Platform successfully delivered a hybrid cloud solution to a leading Spanish financial institution
June 2025 | Black Friday Prep Guide
This month's top stories: Get ready for Cyber Week, prepare for the next heat wave, and explore Hammer's new facelift
Discover Hammer’s refreshed look—new style, same commitment to building world-class contact center customer experiences
Prepare for Cyber Week with our Black Friday CX Prep Guide to keep your team on track ahead of the busiest week of the year
Ensure your contact center delivers fast, reliable support—follow these 3 key steps to boost customer experience today and tomorrow
New governmental policies mandate a shift from legacy 911 systems to IP-based 911 systems – an initiative called NG911. See what this means for you.
On November 7, the Verizon Message+ app is shutting down. Here’s what Hammer is doing to help VoiceWatch users prepare and stay informed
HammerRTC for NICE CXone
Prepare your contact center for a seamless move to the cloud using Nice CXone and ensure your system works as planned.
Five reasons customers choose Hammer
Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.
Airlines Storm readiness offer
You can’t plan for the weather, but you can plan for your response. Test your peak capacity, to be prepared.
HammerRTC for AMAZON CONNECT
Learn how HammerRTC for Amazon Connect gives you the confidence that your customer’s experience will be maintained during your transition to the cloud...
Voice Biometrics: Pre-deployment test methodologies
Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions. In order to ensure t...
Top metrics to achieve contact center assurance
For organizations that require frequent and direct communication with their customer bases, contact centers are a must—as is assuring that their conta...
Get the most out of your migration to SIP trunking
As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recogni...
The future of IVR customer service assurance
Discover how to refresh IVR systems by measuring user experience, automating use cases, deploying confidently, ensuring reliability, and addressing se...
10 Tips for developing a powerful end-to-end contact center testing plan
To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans. This white paper provides ac...