
Contact center environments are under increasing pressure, from both internal and external factors. Frequent changes to voice-driven services and updates to the voice infrastructure pose significant risk to stability and performance; while market-driven factors such as changes in business hours or customer enquiries add an unpredictable element.
In the past, prohibitive costs meant that it was impossible to carry out performance testing for every scenario. Now, Hammer On-Demand Performance Testing means your team can rapidly create and execute on-demand performance tests whenever they need to, ensuring issues can be fixed before they impact the customer.
Hammer On-Demand Performance Testing means you can now ensure minimum service disruption, by carrying out rapid automated and comprehensive testing for any scenario. From IVR application updates, quarterly voice infrastructure updates, last-minute changes in opening hours or unexpected customer demand, you can quickly simulate scenarios and fix issues before they cause disruption.
Test. De-risk. Drive service innovation
Key benefits
Key benefits

Actively manage the risks associated with upgrades or new releases
Ensure consistency of service by simulating scenarios immediately after patching, upgrades, or new releases. Hammer’s on-demand performance testing means you can minimize the risk of unexpected production before updates go live.
Key benefits

Reduce costs and unexpected demands on resource
Save time and money by drastically reducing the frequency and severity of issues and outages. All-hands troubleshooting efforts will become a rare occurrence. And testing can be carried out remotely, with your Hammer solution located anywhere on the network.
Key benefits

Build a reputation for world-class customer service and prevent churn
Improve customer experience, brand reputation and customer retention by finding and fixing issues before they impact customers.
Key features
FLEXIBILITY: CARRY OUT TESTS FROM ANYWHERE, ANYTIME YOU NEED TO
AGILITY: CREATE REALISTIC TEST SCENARIOS BEFORE CHANGES GO LIVE
CONTROL: CREATE, MAINTAIN AND EXECUTE YOUR OWN TEST SCRIPTS
REALISTIC: TRAFFIC GENERATED IS REPRESENTATIVE OF YOUR LIVE CUSTOMER TRAFFIC
Related products
Hammer Voice Explorer
Hammer On-demand QA Testing
Hammer Edge
VoiceWatch
Read featured articles and publications

February 2025 | Join us at Enterprise Connect
This month’s top stories: Meet our CEO at Enterprise Connect, Free CX monitoring, NG911, and more

From efficiency to CX excellence
Watch our webinar to learn how to combine proactive managed services with comprehensive testing solutions to make sure you’re ready to offer what your...

January 2025 | Free CX monitoring
This month’s top stories: VoiceWatch free trial, NG911, Enterprise Connect, and more

NG911 compliance testing and assurance
Hammer automates testing and monitoring across emergency services so E911 providers can avoid financial threats and responders can save more lives

Cloud migrations with confidence
In this episode of Hammering It Out we explore the issues that arise during cloud migrations and how Hammer solutions help to ensure your success

NG911 compliance testing and assurance
Hammer automates testing and monitoring across emergency services so E911 providers can avoid financial threats and responders can save more lives

Hammer On-Demand
Ongoing business or technology-driven change could pose significant risk to the stability and performance of your contact center technologies. The abi...

Hammer On-Call: security testing
Help your business reduce churn and operational costs, while accelerating digital transformation and extending the value of existing investments with ...

Hammer On-Call: performance testing
A single business-or technology-driven change can pose significant risk to the stability and performance of your contact center technologies. See how ...

OneSight
Learn how OneSight enables operations teams to quickly identify customer-impacting contact center technology issues, and their root cause, across mult...

HammerRTC for NICE CXone
Prepare your contact center for a seamless move to the cloud using Nice CXone and ensure your system works as planned.
Visibility into complex multi-vendor Contact Center performance for financial services
Drive customer service innovation, contact center efficiency and adapt to changing customer needs with our automated solutions for financial services.
Empowering Healthcare Providers to Deliver a Consistent and Quality CX
Cloud migration and compliance are challenging for healthcare providers. Learn how to innovate CX in a world characterized by "business unusual".
Evolve Your Utility Contact Center With Hammer
Discover how Hammer empowers utility companies to maintain compliance and deliver a consistent and quality customer experience, even during unexpected...
Five reasons customers choose Hammer
Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.

Testing: Contact Center insurance in an uncertain world
This whitepaper explores how enterprises leverage automated testing to enhance customer service, troubleshoot effectively, and deliver personalized, i...

Voice Biometrics: Pre-deployment test methodologies
Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions. In order to ensure t...

Top metrics to achieve contact center assurance
For organizations that require frequent and direct communication with their customer bases, contact centers are a must—as is assuring that their conta...

Get the most out of your migration to SIP trunking
As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recogni...

The future of IVR customer service assurance
Discover how to refresh IVR systems by measuring user experience, automating use cases, deploying confidently, ensuring reliability, and addressing se...