HammerRTC
Moving your contact center to the Cloud?
Using Amazon Connect, Genesys, NICE CXone, or Kandy, testing just got simpler
With migrating contact centers to the cloud, a seamless move is critical to ensure systems work as they always have, while taking advantage of new testing features designed to improve communication and simplify operations when using WebRTC endpoints.
Cloud migration makes once common practice unacceptable, and even what is deemed as basic behavior must be tested at all levels. With more features and functionality in this environment means more testing is needed to confirm agents have the correct customer data passed to them.
HammerRTC virtual agent simulation for Amazon Connect, NiceCXOne, and Genesys Cloud platforms, improve communication and simplify operations when your contact center adjusts to its new cloud future, propelling your business forward.
Learn how HammerRTC for Amazon Connect speeds up, validates, and protects your CX during cloud migrations.
Master controller capability
Key benefits
Ensure large-scale testing of platform infrastructure
HammerRTC testing can be used to test the functionality of an entire platform.
Assure contact center performance under peak conditions
Operations running effectively on your largest volume days is as important and easy to manage as your day-to-day interactions.
Interchangeable solutions to optimize your customer journeys
HammerRTC offers solutions that best fit your specific customer needs and experiences.
Improve customer experience and overall data accuracy and efficiency
With satisfied customers being the end goal, HammerRTC allows for real-time data to see where improvement is needed to decrease repeat and abandoned calls, wait times, and IVR issues.
Positively impact CSAT and NPS scores
Performance issues will be detected so outages and downtime disasters do not occur, leaving your customers confident in and loyal to your company.
Single interface to control agent and customer experience
Good interactions from the customer to the agent can be easily seen, managed and controlled in one system.
Key capabilities
Pre-built and open framework enabling real-time communications over the internet
Boost your NPS and CSAT scores with end-to-end testing
Bi-directional voice quality scoring from caller through the IVR to agent
Assurance that agents are getting the right customer data passed along to the endpoints
More control when using cloud platforms
Assure the platform is operating as expected in all areas of the call flow
Validate changes, additions, or migrations to the cloud
Simulate calls to an agent, capturing input values
Select individual agents or groups to test all from one view
Read featured articles and publications
HammerRTC for NICE CXone
Prepare your contact center for a seamless move to the cloud using Nice CXone and ensure your system works as planned.
HammerRTC for AMAZON CONNECT
Learn how HammerRTC for Amazon Connect gives you the confidence that your customer’s experience will be maintained during your transition to the cloud...
4 ESSENTIAL TIPS FOR MIGRATING TO AMAZON CONNECT
Before you move your contact center to the cloud, watch our on-demand webinar to learn 4 essential tips to ensure success for you and your customers.
HammerRTC for Amazon Connect now available
Boston, USA, 18 August, 2022 – Hammer, a global leader in end-to-end testing and assurance solutions, today announced the release of HammerRTC ...