Resource Library

Test Automation

Webinar

How to overcome your Contact Center leaders worst fears

Hammer and Bandwidth shared the scariest stories of CX. Have no fear if you missed it live, though! We recorded the full event for your review

Hybrid Cloud

Podcast

Live at ICMI with Nate Brown

In this episode of Hammering It Out, we chat with ICMI Keynote speaker Nate Brown about how the customer service mentality is changing

Remote Worker Testing

Podcast

Taking an AX to the CX world

In this episode of Hammering It Out, Hammer Edge Lead Architect Kelly Ronan discusses the evolving field of AX and what it means for CX pros today

Testing and Monitoring

Podcast

30 years of testing innovation

In our podcast’s first episode we take a look back at 30 years of contact center testing innovation – and a look ahead at the industry’s future

IVR Testing and Monitoring

Datasheet

Hammer Voice Explorer

Test and monitor Interactive Voice Response (IVR) performance with Hammer Voice Explorer to identify and resolve issues that could impact CX

Cloud

Datasheet

VoiceWatch

VoiceWatch detects and diagnoses current and potential technology problems from the public switched telephone network (PSTN) to the IVR application by emulating real-world customer interactions around the clock.

Test Automation

Datasheet

Google Dialogflow Transformer overview

See how Hammer’s Google Dialogflow Transformer empowers CX teams to accelerate project creation and testing for conversational AI journeys

Test Automation

Case Study

Mortgage Lender saves millions in downtime costs

Learn how Hammer saved America’s leading overall mortgage lender millions of dollars in downtime with Hammer’s CX testing automation solutions

Quality Assurance

Case Study

US healthcare provider utilizes Hammer

Learn how Hammer worked with a leading US insurance provider and a top Telco to build a comprehensive QA strategy on the Hammer Cloud Platform

Test Automation

Datasheet

Hammer Virtual Agent

De-risk contact center changes with end-to-end voice and chat testing. Hammer Virtual Agent ensures your CX operations are performing as intended

Testing and Monitoring

Webinar

Bracing for the Storm

Ensure contact center resilience in harsh weather and extreme climate events with our business continuity / disaster recovery planning advice

Testing and Monitoring

Webinar

DORA compliance: Navigating mandated testing requirements

Discover best practice to achieve operational resilience for DORA compliance and mitigate risks through building automated testing frameworks