Resource Library

Testing and Monitoring

Infosheet

Airlines Storm readiness offer

You can’t plan for the weather, but you can plan for your response. Test your peak capacity, to be prepared.

IVR Testing and Monitoring

Infosheet

Healthcare Open Enrollment Readiness Testing

Open enrollment season is a critical event for US-based health insurance organizations. Anticipate capacity challenges and demand spikes.

Performance Testing

Infosheet

How to Get University Clearing Ready!

Prepare for your busiest season of the year and grow revenue by ensuring your systems withstand peak demand.

Quality Assurance

Video

How Contact Centres Can Fulfil Their Potential in 2022

John D’Anna talks to CX Today about how Hammer research reveals current challenges contact centers have and how they can overcome them.

Cloud

Video

Big CX Update with Hammer

As part of the CX Summit 2022 Kacey Kemmerer outlines to CX Today how you can avoid issues and ensure your CX end-to-end with Hammer.

Quality Assurance

Video

Level Up your Contact Centre with Quality Assurance

Mark Kowal outlines the importance of Quality Assurance and how businesses can take their contact centres and their CX to the next level.

Performance Testing

Webinar

How to cut costs, improve CX & avoid "rip out and replace"

Optimize your technologies for peak performance, anticipate capacity challenges, eliminate interaction inefficiencies and avoid "rip out and replace."

Performance Testing

Video

How do you keep on top of the changing CX?

Discover how this simple and cost-effective tool helps you see what’s really impacting CX.

Cloud

Webinar

4 ESSENTIAL TIPS FOR MIGRATING TO AMAZON CONNECT

Before you move your contact center to the cloud, watch our on-demand webinar to learn 4 essential tips to ensure success for you and your customers.

Cloud

Infosheet

HammerRTC for AMAZON CONNECT

Learn how HammerRTC for Amazon Connect gives you the confidence that your customer’s experience will be maintained during your transition to the cloud. 

Testing and Monitoring

eBook

Part Two: Exploring the Full Testing Lifecycle

Exploring The Full Testing Lifecycle

Testing and Monitoring

Whitepaper

Testing: Contact Center Insurance in an Uncertain World

Frequent and targeted testing and monitoring can resolve many issues that otherwise would lower customer service levels.