Skip to main content

Latest CX News!

This month’s top stories: Get ready for Cyber Week, prepare for the next heat wave, and explore Hammer's new facelift!

Read Our Newsletter

+

Blog
Careers
Infovista

Search

Main navigation

Solutions
Solutions

Hammer solutions

Industries

Hammer industries
IVR

IVR Discovery

IVR QA & Regression Testing
CC Assurance

End-to-End Contact Center Testing

Omnichannel

Contact Center Cloud Migration

Interoperability

STIR/SHAKEN Assurance

Hybrid Cloud Architecture
CX quality

Test Automation

Performance

Remote Worker Network

Proactive CX

Conference Bridge Monitoring
Industries

Financial Services

Utilities

Healthcare

Retail

UCaaS and CCaaS Providers
Products & Services
Hammer Cloud Platform

End-to-end portfolio for automating contact center assurance. Discover the portfolio.

Services

Make the most of your Hammer solution
Planning and development

Hammer Voice Explorer Improve IVR performance

Hammer CallMaster Automated CX script design
Pre-deployment

Hammer On-Demand QA Transform QA testing process

Hammer On-Demand Performance Mimic real-world customer engagement

Hammer End-To-End Software for the 360 view

HammerRTC Virtual agent simulation for Cloud platforms
Production

VoiceWatch Reduce contact center downtime

Hammer Edge Measure CX agent experience
Services

Hammer On-Demand Onboarding

Hammer On-Call

Outbound Dialing Assurance
Partners
Partners

Why Partner With Us

Partner Portal
Support
Customer Support

Maintenance

Support Portal
Get in Touch

Contact Us

Request a Demo

Pricing Request
Resources
Resources

Blog

Latest CX News

Resource Library
Company
About us

Press Releases

Events

Careers
Compliance

Digital Operational Resilience Act (DORA)

Next Generation 911 (NG911)
Infovista Cloud Platform

Infovista Group

Contact Us

Newsletter library

Contact Center Insights

Your one-stop shop for staying ahead in CX and Contact Center testing and assurance strategies

Abstract render of security, innovation and data

Newsletter library

Missed a newsletter? No problem. Explore our archive below to catch up on valuable insights and updates.

Year Month

Retail window featuring a big Black Friday sale promotion

June 2025 | Black Friday Prep Guide

This month's top stories: Get ready for Cyber Week, prepare for the next heat wave, and explore Hammer's new facelift

Read Newsletter

Rear view of a man wearing a headset, working at a call center and speaking with a customer.

May 2025 | State of CC testing 2025

This month's top stories: Results from CX survey, cloud migration podcast, 3 key steps to overcome CX challenges in 2025

Read Newsletter

Kurt Dahlstrand, Senior Director of Strategy and Solution Engineering at Hammer together with Bob Labilerte at Enterprise Connect 2025

April 2025 | AI-enhanced testing

This month's top stories: AI-enhanced testing, CX observability, custom test scripts

Read Newsletter

VoiceWatch dashboard presented on laptop showing overall performance

March 2025 | VoiceWatch free trial

This month’s top stories: Free CX monitoring, customer success story, great video on optimizing CX

Read Newsletter

Join Hammer at Enterprise Connect 2025

February 2025 | Join us at Enterprise Connect

This month’s top stories: Meet our CEO at Enterprise Connect, Free CX monitoring, NG911, and more

Read Newsletter

Abstract image of visibility and CX monitoring

January 2025 | Free CX monitoring

This month’s top stories: VoiceWatch free trial, NG911, Enterprise Connect, and more

Read Newsletter

Logotype: Hammer Number Audit - phone number validation

December 2024 | Free Hammer Number Audit

This month’s top stories: Hammer Number Audit, prep for DORA, NG911, and cloud migrations

Read Newsletter

Ensure NG911 compliance with Hammer

November 2024 | Ensure NG911 compliance

This month’s top stories: DORA, NG911, and your last chance at Hammer One

Read Newsletter

Warning alert on smartphone

October 2024 | Verizon Message+ shutdown

This month's top stories: Free offers, CX interviews, Verizon Message+ shutdown, and more

Read Newsletter

Pagination

Current page 1
Page 2
Page 3
Next page
Last page

Ready to talk?

© Copyright 2025, Hammer Technologies Inc.

Site Map

- Services
- Compliance

Social

LinkedIn
X/Twitter
YouTube

Legal

Privacy
Cookie Policy
Terms of Use
Standard Commercial Terms
Trademark Policy