Latest CX News | October 2025
Latest CX news
Welcome to the Hammer Newsletter, focusing on all things CX and Contact Center testing and assurance!
Ever feel like there aren’t enough hours in the day?
You can count on Hammer to keep you up-to-date on the latest news, releases, and opportunities in the world of CX and contact center testing and assurance. Check out this month’s top headlines to stay informed and stay ahead.
Competitive Battlecard: Hammer vs. Cyara
Your side-by-side comparison of automated CX assurance solutions from Hammer and our competitor Cyara! Looking for a new contact center testing and monitoring platform? Cut through the marketing noise with this review of platform integrations, features, capabilities, and more.
Increase utility profitability with CX observability
Research from J.D. Power shows that utility providers with better customer satisfaction have profit margins 3-4% higher than their competitors. See how improved CX observability can increase utility provider profitability and learn how to gain proactive assurance in your contact centers today!
The biggest limitations facing contact centers today
Stay ahead of customer demands and tech stack trends with our new eBook: the State of Contact Center Testing 2025. Download your copy to see the challenges that are keeping your peers up at night and get expert advice on how to prioritize and overcome the CX challenges ahead.