Services
Make the most of your Hammer solution
Hammer products and services provide a full suite to automate test development and execution that covers the full lifecycle of contact center development and operation.
To ensure you leverage your Hammer products, we have designed services that aim to:
- Accelerate your implementation and, ultimately, your RoI
- Provide the expertise, resources and best practices that guarantee you meet your CX objectives
Trainings, blueprints, consulting, methodology: get the most from Hammer to overachieve your customer experience goals.
Who are we creating services for?
For contact centers
Automation and service assurance solutions for your contact center and enterprise.
For remote workforce management
WebRTC and internet testing and monitoring for today's remote workforce.
For unified communications providers
Active testing to complement passive monitoring
Services
Hammer On-Demand Onboarding
A cloud hybrid designed for the real world.
Hammer On-Call
Hammer On-Call validates end-to-end performance. It does this by emulating live traffic under real-world conditions to stress test and validate actual Quality of Experience (QoE).
Outbound Dialing Assurance
The Hammer on Call Outbound Dialing Assurance is a Test as a Service offering that ensures that your outbound dialing programs to your customers are delivered with the same high quality as your handling of inbound communications.
Training
Training is a proven way to accelerate the time to value of your technology investments. Whether the training is for new users or a refresher course for existing users, rapid adoption and solution proficiency mean that your business can reap the benefits of the solution right away. Why not make the most of your investment?