Who we are
Enterprise CX Intelligence
Enterprise CX Intelligence, (formerly Hammer) is a new operational framework within Infovista's VistaOne platform. Powered by VistAI's agentic architecture and more than 30 years of network and CX intelligence, Enterprise CX Intelligence empowers enterprise organizations around the world to assure superior customer experiences in ever-evolving omnichannel CX ecosystems. By continuously correlating customer journey behavior, AI automation decisions, application performance, and network conditions, enterprises gain a real-time, holistic view of their system and are better equipped to protect digital customer revenue streams, reduce churn and customer dissatisfaction, and scale their AI-driven customer interactions.
Why Enterprise CX Intelligence?
Market leadership
No matter how our leadership is measured—clients, sales, deployment sizes, market share, market growth, global presence, product awards, thought leadership, or industry accolades—we are a cut above the rest.
Integrated solution framework
Hammer monitoring, assurance and analytic solutions are built from an integrated framework that supports data collection, aggregation and mediation, reporting and analysis.
Product innovation
We maintain a three to five year vision while ensuring current offerings meet the needs of today.
Service professionals
Our expertise is applied by world-class service professionals and an award-winning support team. Our industry-leading consultants help you understand and apply best practices.
