Who We Are
About Hammer
Hammer is part of Infovista, the only company delivering True Network Intelligence to operators and enterprises worldwide. Where networks meet customer experience, clarity matters. Hammer extends Infovista's end-to-end intelligence across the contact center, transforming complex interaction data into actionable insights that empower CX teams to identify service-impacting issues and their true root cause, fast.
The largest contact centers around the world rely on Hammer's proven technology to ensure optimal customer experience and business outcomes. Through automated end-to-end testing and assurance solutions that replicate real-world customer engagement, Hammer delivers the transparency that development, QA, operations, and quality teams need—across voice, IVR, bots and digital channels.
Hammer solutions play a pivotal role in the day-to-day operations of more than 250 large enterprises, including 6 of the top 10 global banks, 8 of the top 10 global healthcare organizations, and 7 of the top 10 largest insurance companies.
Why Hammer?
Market leadership
No matter how our leadership is measured—clients, sales, deployment sizes, market share, market growth, global presence, product awards, thought leadership, or industry accolades—we are a cut above the rest.
Integrated solution framework
Hammer monitoring, assurance and analytic solutions are built from an integrated framework that supports data collection, aggregation and mediation, reporting and analysis.
Product innovation
We maintain a three to five year vision while ensuring current offerings meet the needs of today.
Service professionals
Our expertise is applied by world-class service professionals and an award-winning support team. Our industry-leading consultants help you understand and apply best practices.
