Hammer On-Call

No matter how complex your contact centre environment, Hammer On-Call’s end-to-end testing will guarantee optimal network performance and ensure a consistent, customer experience. We can test how your network and contact centre environment will perform under stress by simulating real-life scenarios at scale. We can help you validate multi-vendor environments, including equipment and configuration settings. Our end-to-end testing encompasses IP, contact center, Unified Communications and Mobile Solutions. And it doesn’t stop there; we can also simulate agent actions programmatically, to measure agent experiences and answer questions. Whether you want to validate some or all of your infrastructure, we will create a plan tailored to your unique business goals.

Our experts will develop a comprehensive test plan tailored to the precise needs of your business – however complex your contact centre environment. Your plan will be based on the latest global best practice, with detailed performance and evaluation criteria. Not only that, but we will execute the rest and produce detailed reports, available to view in real-time via a secure website.

Our comprehensive testing and detailed real-time reporting give your team the necessary information they need to identify and fix capacity and connection problems within minutes before the system goes live. We provide access to all performance testing data, including a log file that tracks bugs and fixes.

Once your project goes live, any performance issues can lead to dropped calls, poor voice quality and other QoE issues, all of which can generate increased call volumes. Just as problematic, many issues can also be difficult to pinpoint once the system is live, leading to thousands of man-hours lost to troubleshooting. With Hammer On-Call you can sleep soundly knowing that optimal performance is guaranteed.