Latest CX News | June 2025
Latest CX news
Welcome to the Hammer Newsletter, focusing on all things CX and Contact Center testing and assurance!
Ever feel like there aren’t enough hours in the day?
You can count on Hammer to keep you up-to-date on the latest news, releases, and opportunities in the world of CX and contact center testing and assurance. Check out this month’s top headlines to stay informed and stay ahead.
Black Friday prep guide
Cyber Week represents nearly one-fifth of retail companies year of revenue. With so much riding on their success on Black Friday and Cyber Monday, it’s essential to prepare CX environments for a massive influx on requests ahead of the holiday rush. Make sure you’re ready with this checklist.
Customer CX confidence is down
Nearly 40% of businesses can’t tell (or aren’t sure if they can tell) when their contact center has performance issues. How do you solve a problem you don’t know you have? Gain visibility and insight by downloading a copy of our new State of Contact Center Testing 2025 report.
How to prepare Contact Centers for the next heat wave
To prepare your contact centers for the next record-breaking heat wave, it’s essential to perform regular, comprehensive performance and load testing and continuous monitoring. Here’s how to make sure that you’re ready to beat the heat.
Hammer’s new look
After 30 years of CX testing excellence, we treated ourselves to a well-deserved facelift: with a new style and the same commitment to helping customers and partners build the world’s best contact center customer experience. See what this means for you in our announcement article.