Contact center performance is moving up the corporate agenda. The link between outstanding customer service and reputation, customer loyalty and revenue generation is now recognized at board level by many companies.
In the past, QA testing was typically resource-intensive and inefficient. As a result, many contact centers struggle with poor testing coverage, long test cycles and marginal test quality. Hammer On-Demand Quality Assurance Testing offers the potential to change that.
With an easy-to-use graphical interface, powerful automated testing capability and comprehensive report capabilities, Hammer On-Demand Quality Assurance Testing is helping some of the world’s leading contact centers transform their quality assurance testing process.
It is now possible to conduct on-demand and frequent performance testing for new IVR application releases, recurring voice infrastructure operating systems, quarterly upgrades of telephony component upgrades – and much, much more.
Test. De-risk. Drive service innovation
Key benefits
Key benefits
Instantly convert existing test scripts
Convert existing test scripts in standard formats (CSV, XML, VXML) directly into a Hammer test script using our Call Transformer feature.
Key benefits
Empower novice and expert users to execute tests in minutes, not hours
You don’t need to be an expert to configure test scripts; our CallMaster Go intuitive, web-based script design application means even non-technical users can automate the testing process. Empower your team to design hundreds of automated tests and execute them within minutes.
Key benefits
Simulate “real-life” IVR scenarios and perform tests in hours, not days
Speed up IVR testing using dynamic data to simulate and test hundreds of scenarios. Our CallMaster Developer feature combines power and flexibility.
Key benefits
Learn global best practices from Hammer’s experts
Hammer professional services have the knowledge and expertise to guide you with test automation QA best practices.
Key features
IMPROVE CX AND UX WITH LESS SERVICE-IMPACTING IVR TECHNOLOGY DEFECTS
IMPROVE TECHNOLOGY TIME-TO-MARKET AND EXECUTE MORE USE CASES IN LESS TIME
REDUCE OPERATIONAL TROUBLESHOOTING COSTS
QA TESTING PROCESS ALIGNED WITH DEVOPS ORCHESTRATION
Related products
Hammer Voice Explorer
Hammer On-demand Performance
Hammer Edge
VoiceWatch
Read featured articles and publications
NG911 compliance testing and assurance
Hammer automates testing and monitoring across emergency services so E911 providers can avoid financial threats and responders can save more lives
Cloud migrations with confidence
In this episode of Hammering It Out we explore the issues that arise during cloud migrations and how Hammer solutions help to ensure your success
December 2024 | Free Hammer Number Audit
This month’s top stories: Hammer Number Audit, prep for DORA, NG911, and cloud migrations
November 2024 | Ensure NG911 compliance
This month’s top stories: DORA, NG911, and your last chance at Hammer One
New governmental policies mandate a shift from legacy 911 systems to IP-based 911 systems – an initiative called NG911. See what this means for you.
NG911 compliance testing and assurance
Hammer automates testing and monitoring across emergency services so E911 providers can avoid financial threats and responders can save more lives
Hammer On-Demand
Ongoing business or technology-driven change could pose significant risk to the stability and performance of your contact center technologies. The abi...
Hammer On-Call: security testing
Help your business reduce churn and operational costs, while accelerating digital transformation and extending the value of existing investments with ...
Hammer On-Call: performance testing
A single business-or technology-driven change can pose significant risk to the stability and performance of your contact center technologies. See how ...
OneSight
Learn how OneSight enables operations teams to quickly identify customer-impacting contact center technology issues, and their root cause, across mult...
HammerRTC for NICE CXone
Prepare your contact center for a seamless move to the cloud using Nice CXone and ensure your system works as planned.
Visibility into complex multi-vendor Contact Center performance for financial services
Drive customer service innovation, contact center efficiency and adapt to changing customer needs with our automated solutions for financial services.
Empowering Healthcare Providers to Deliver a Consistent and Quality CX
Cloud migration and compliance are challenging for healthcare providers. Learn how to innovate CX in a world characterized by "business unusual".
Evolve Your Utility Contact Center With Hammer
Discover how Hammer empowers utility companies to maintain compliance and deliver a consistent and quality customer experience, even during unexpected...
Five reasons customers choose Hammer
Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.
Testing: Contact Center insurance in an uncertain world
This whitepaper explores how enterprises leverage automated testing to enhance customer service, troubleshoot effectively, and deliver personalized, i...
Voice Biometrics: Pre-deployment test methodologies
Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions. In order to ensure t...
Top metrics to achieve contact center assurance
For organizations that require frequent and direct communication with their customer bases, contact centers are a must—as is assuring that their conta...
Get the most out of your migration to SIP trunking
As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recogni...
The future of IVR customer service assurance
Discover how to refresh IVR systems by measuring user experience, automating use cases, deploying confidently, ensuring reliability, and addressing se...