Latest CX News | July 2025
Latest CX news
Welcome to the Hammer Newsletter, focusing on all things CX and Contact Center testing and assurance!
Ever feel like there aren’t enough hours in the day?
You can count on Hammer to keep you up-to-date on the latest news, releases, and opportunities in the world of CX and contact center testing and assurance. Check out this month’s top headlines to stay informed and stay ahead.
Success story: Open enrollment concerns covered
Hammer teamed up with an insurance provider and a leading U.S. Telco to develop a comprehensive quality assurance strategy that prevented costly systems errors and ensured the rush of open enrollment contact requests were handled quickly and effectively.
Success story: Getting a finance contact center production-ready in two weeks
With go-live looming, the CTO of a leading Spanish financial institution contacted Hammer for managed CX testing to identify the issues they were facing and ensure they could be resolved in time for their launch.
Success story: University of Reading Clearing Day ready with Hammer
Over 50% of all clearing calls in the UK go unanswered – each one costing an estimated £70,ooo. The University of Reading partnered with Hammer to ensure their contact center could handle the clearing day rush and keep their CX system up and running no matter how many students come calling.
How to prepare Contact Centers for floods
To prepare your contact centers for the torrential rain and flooding, it’s essential to perform regular, comprehensive performance and load testing and continuous monitoring. Here’s how to make sure that your organization is ready to withstand sudden influx of customer calls and concerns.
