Hammer Cloud Platform
Self-service, SaaS-based test automation platform
Hammer Cloud Platform is a comprehensive, test automation offering that integrates functional, regression, systems integration, performance, and customer experience testing/monitoring into an intuitive, software-as-a-service (SaaS) solution. With Hammer Cloud Platform, it’s easier than ever for contact center and enterprise network teams to accelerate their software development lifecycles.
Hammer Cloud Platform is geared toward infrastructure planning, application development, quality assurance (QA), DevOps, and operations teams who execute frequent tests to ensure their contact center applications are primed for business. With the rapid adoption of DevOps methodologies, regular testing has become increasingly vital. Hammer Cloud Platform eliminates defects caused by rushed release cycles and helps DevOps teams reduce mean time to repair (MTTR), slash rework costs, and provide a truly optimized experience for customers.
With Hammer Cloud Platform, cross-functional teams can create, schedule and execute QA test cases, deploy large-scale tests, and run ongoing test scenarios in production environments. Teams can quickly migrate test cases between applications and facilitate workflow efficiencies. Our open APIs allow for integration with configuration management, bug tracking, inventory tracking, and other systems.
Product Portfolio
Hammer Voice Explorer
Hammer Voice Explorer leverages the latest machine learning technology to modernize the process of contact center design and test by automating the Interactive Voice Response (IVR) discovery and automatically creating accurate documentation and testing scripts.
Hammer On-Demand QA Testing
With Hammer On-Demand QA, quality assurance teams quickly build and run tests suites for functional, system integration and regression IVR and End-to-End testing.
QA testing is often resource intensive and inefficient. In fact, most contact centers suffer from poor testing coverage, long test cycles and marginal test quality. Companies have an opportunity to improve efficiency and reduce costs by aligning proper QA testing processes and resources.
Hammer On-Demand Performance Testing
Ongoing business or technology-driven change could pose significant risk to the stability and performance of your contact center technologies.
The ability to conduct on-demand and frequent performance testing can offer significant benefits for frequent IVR application releases, recurring voice infrastructure operating systems, quarterly upgrades of telephony components, unplanned changes to call routing rules or business hours, and much more.
VoiceWatch
VoiceWatch leverages Hammer’s extensive testing experience to uniquely identify current and potential problems and root cause, using transactional call flows to navigate the contact center customer’s end-to-end experience through automated applications and systems.
VoiceWatch measures the availability, accuracy, and performance of network components, voice solutions, and back-end database systems to identify degradations or glitches before customers are impacted.
VoiceWatch can be easily customized for each client’s environment, network, systems, and needs, with specific tests, metrics, thresholds, and alerts configured to align with dynamic business demands.
Hammer Edge
Hammer Edge offers complete transparency into agent and workforce experience and system performance with a multi-perspective test measurement approach that provides visibility into network, application, and system health across your entire agent population.
These top-down, business-focused reports provide agent experience scores across line of business, geography, and ISP that empower organizations to assess, triage, and resolve performance issues for a seamless end-to-end customer experience.