IVR Discovery is the process of generating your IVR documentation to create a suite of test scripts automatically. Insight into how your IVR operates is critical to making design changes, optimizing functionality or migrating to new platforms.
With IVR Discovery, you decrease the time spent developing tests and increase test coverage accuracy. It takes only a phone number, and Hammer Voice Explorer does the rest.
Highlights
Create accurate documentation
Reduce IVR test development
Optimize call flows
Accelerate contact center cloud migrations
The future of IVR customer service assurance
Your customers demand quick, self-service support tools when they pick up the phone. To meet this demand, you need proactive, real-time testing of your IVR solutions. Make sure you’re delivering the experience your customers demand with our whitepaper.
Click to read online whitepaper
Use cases and features
Automatically baseline your IVR
IVR Discovery with Hammer Voice Explorer reduces the time and effort required by QA engineers to document new customer journeys and IVR paths in Self-Service Applications. Edit scripts and store them into regression libraries to increase application coverage and shorten testing cycles.
Reduce test automation development
Dramatically decrease the time and effort required by QA testers to create or update test scripts. Accelerating the script development time also helps reduce functional testing and user acceptance testing (UAT) timelines.
Accelerate Contact Center cloud migrations
IVR Discovery is critical in a successful cloud migration project for contact centers. First, the on-premise IVR is baselined. Then, automatically generated tests leveraged post-cloud deployment for ongoing regression testing and production monitoring. An approach that saves businesses thousands of hours. Compared to manual testing and verification, which often injects human error, subjective interpretation, and lack of consistent uniform results saves businesses thousands of hours.
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