
Today’s workforce is more dependent on teleconferencing technology, video conferences and online meetings than ever before. Flexible and remote working is a way of life for the modern workforce, so the communication and collaboration systems they rely upon must be fit for purpose.
Employees are increasingly working within cross-departmental, distributed, global teams and must collaborate seamlessly across physical and technology boundaries. However, difficulty joining calls, lost or dropped calls, bandwidth and Session Border Controller (SBC) issues result in thousands of hours of lost productivity within organizations.
Troubleshooting issues such as these can place your IT and technical support teams under pressure. On top of that, the modern workplace places ever-increasing demands upon bandwidth, which means inevitable infrastructure and application upgrades, all of which must be tested before they go live.
Conference bridge performance monitoring gives enterprise teams, and cloud service providers control over call quality. But comprehensive end-to-end testing of your network capabilities is vital to give your team visibility of network bottlenecks and bandwidth issues.
Hammer’s automated testing creates real-life simulations of how your network performs under stress. So your team can identify and problem areas and ensure a trouble-free user experience for every call.
Highlights
No costly upfront investment needed
Let Hammer’s experts take the pressure off your team
Real-time automated notifications of performance issues
Monitor and verity SLAs of service providers
Use cases and features

Maintain business as usual, even during unplanned circumstances
Assure business continuity in preparation for, or in response to, workplace disruption. Gain visibility into and proactively measure the performance of conference bridge solutions including RingCentral, Avaya, Lifesize, Vonage Business, Zoom, Skype for Business, Teams, WebEx, Citrix and GoToMeeting.

Simulate real-world scenarios for robust testing and verification
Unlike other active monitoring solutions, Hammer can simulate real-world scenarios, generating multiple calls into the same bridge and testing the inbound callers experience throughout the course of their call, providing complete visibility into the end-to-end performance of your conferencing solution.

Unparalleled industry expertise and fast time-to-value
Realize quick time-to-value by getting up and running with Hammer Cloud in less than one week. The Hammer team has been leading the voice test automation industry since 1992. Our experts will guide you through the testing process and help to analyze performance and award-wining technology will helps you get to root cause faster, reducing downtime and mean time to resolve (MTTR).

Audit vendor service levels
Audit and objectively measure SLAs to ensure they are being met with Quality of Experience metrics that are critical to your team’s productivity.

Automate testing and notifications
Proactively schedule test audits to mimic end user behavior and call patterns. Control test frequency and notification parameters for o alerts to potential conference bridge problems.
Read featured articles and publications

3 key steps to overcome CX challenges in 2025
Ensure your contact center delivers fast, reliable support—follow these 3 key steps to boost customer experience today and tomorrow

State of Contact Center Testing 2025
Learn the CX tech investments companies have planned and the trends in chat, call, and CX that are keeping pros up at night in our State of Contact Ce...

April 2025 | AI-enhanced testing
This month's top stories: AI-enhanced testing, CX observability, custom test scripts

March 2025 | VoiceWatch free trial
This month’s top stories: Free CX monitoring, customer success story, great video on optimizing CX

February 2025 | Join us at Enterprise Connect
This month’s top stories: Meet our CEO at Enterprise Connect, Free CX monitoring, NG911, and more

HammerRTC for NICE CXone
Prepare your contact center for a seamless move to the cloud using Nice CXone and ensure your system works as planned.
Five reasons customers choose Hammer
Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.
Airlines Storm readiness offer
You can’t plan for the weather, but you can plan for your response. Test your peak capacity, to be prepared.

HammerRTC for AMAZON CONNECT
Learn how HammerRTC for Amazon Connect gives you the confidence that your customer’s experience will be maintained during your transition to the cloud...

Voice Biometrics: Pre-deployment test methodologies
Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions. In order to ensure t...

Top metrics to achieve contact center assurance
For organizations that require frequent and direct communication with their customer bases, contact centers are a must—as is assuring that their conta...

Get the most out of your migration to SIP trunking
As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recogni...

The future of IVR customer service assurance
Discover how to refresh IVR systems by measuring user experience, automating use cases, deploying confidently, ensuring reliability, and addressing se...

10 Tips for developing a powerful end-to-end contact center testing plan
To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans. This white paper provides ac...