Next Generation 911 (NG911) is a modern, IP-based emergency communications infrastructure, required by governmental mandate in both the US and Canada. These FCC and CRTC authored NG911 mandates are a necessary response to an aging, outdated 911 infrastructure and the rapidly growing cost of delays, outages, and penalties for inaccessibility.
Hammer automates testing and monitoring across the emergency services infrastructure so that E911 providers can more confidently and efficiently avoid these financial threats and responders can more effectively save lives. Explore Hammer’s testing and monitoring package options for OSP, PSAP, and ESInet providers.
Hammer's testing and monitoring solutions provide organizations with testing measurements, including:
- Call connectivity and latency
- Call routing
- Voice quality
- Geo location
- SIP header generation and validation
Related articles and publications
2025 Wrap-up | Key insights to take into 2026
Key takeaways from AWS re:Invent and a look at the CX observability insights that you should carry into the new year
October 2025 | Utility provider profitability
This month's top stories: Hammer vs. Cyara, utility profitability with CX observability, and CX report available for download
Competitive battlecard: Hammer vs. Cyara
Looking for a contact center testing and monitoring platform? Here’s a side-by-side comparison of our automated CX assurance solutions and Cyara’s
September 2025 | Find us on AWS Marketplace
This month’s top stories: CX solutions now available on AWS Marketplace, prepare for Cyber Week, and Chatbot vs. Agentic AI
Hammer CX solutions now available on AWS Marketplace
CX testing and CX assurance pioneer broadens availability of Hammer Cloud Platform solutions in newly launched Amazon Web Services Marketplace page,...
Increase utility profitability with CX observability
See how improved CX observability can increase utility provider profitability and learn how to gain proactive assurance in your contact centers today.
Bringing new life to Hammer: A look at our updated brand
Discover Hammer’s refreshed look—new style, same commitment to building world-class contact center customer experiences
Retail’s biggest week: Black Friday CX prep guide
Prepare for Cyber Week with our Black Friday CX Prep Guide to keep your team on track ahead of the busiest week of the year
3 key steps to overcome CX challenges in 2025
Ensure your contact center delivers fast, reliable support—follow these 3 key steps to boost customer experience today and tomorrow
How to ensure NG911 compliance
New governmental policies mandate a shift from legacy 911 systems to IP-based 911 systems – an initiative called NG911. See what this means for you.
HammerRTC for NICE CXone
Prepare your contact center for a seamless move to the cloud using Nice CXone and ensure your system works as planned.
Five reasons customers choose Hammer
Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.
Airlines Storm readiness offer
You can’t plan for the weather, but you can plan for your response. Test your peak capacity, to be prepared.
HammerRTC for AMAZON CONNECT
Learn how HammerRTC for Amazon Connect gives you the confidence that your customer’s experience will be maintained during your transition to the cloud...
2025 Wrap-up | Key insights to take into 2026
Key takeaways from AWS re:Invent and a look at the CX observability insights that you should carry into the new year
October 2025 | Utility provider profitability
This month's top stories: Hammer vs. Cyara, utility profitability with CX observability, and CX report available for download
September 2025 | Find us on AWS Marketplace
This month’s top stories: CX solutions now available on AWS Marketplace, prepare for Cyber Week, and Chatbot vs. Agentic AI
August 2025 | The impact of AI
This month's top stories: AI shakes up the call center industry, State of CC Testing 2025 — Get the insights you need
July 2025 | Hammer success stories
This month’s top stories: Open enrollment challenges, preparing a finance CC for production, and more

