Hammer CX testing and monitoring solutions help the world’s biggest brands ensure that their contact center is delivering the best possible customer experience. Since its founding in 1991, Hammer has forged a legacy of delivering customized, automated contact center testing solutions that meet the evolving needs of enterprises and CX providers. That history expanded after two decades of success when Hammer joined the Infovista group, a global leader in network transformations with a long and proud history of growth and achievements.
The Infovista and Hammer partnership opened new opportunities and a wealth of new technological expertise for both businesses – expanding horizons that we continue to explore and that have helped the entire group reach new markets. Recently, to bring the Hammer brand closer with its parent company, we launched a new look and feel across hammer.com and many of the channels and resources that our community relies on the most.
The Hammer brand received a well-deserved facelift: with a new style, brand colors, and tone but with the same commitment to helping customers and partners build the world’s best contact center customer experience. In addition to the brand updates you can see right now on hammer.com, in our communications, and on our social channels, you can look forward to further updates and improvements in our brand’s look, feel, and user experience across Hammer products and portals in the months ahead.
What does this change mean for the Hammer community?
This brand update is part of a larger initiative to create closer synergies between customer experience and network intelligence, designed to leverage new springs of expertise, knowledge, and product portfolios to unlock exciting new innovations and capabilities.
As a result of this initiative, customers and partners of both Hammer and Infovista can look forward to new solutions and support in the months and years ahead.
This does not mean that any Hammer customers or partners should expect operational changes to their products or portals – quite the contrary. Hammer and Infovista are coming closer together in visual style and service offering to ensure that as the market continues to grow and advance, the Infovista group is positioned to continue delivering success to organizations around the world.
