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Latest articles

Ensure NG911 compliance with Hammer

How to ensure NG911 compliance

Performance Testing
CC Testing
CX
Dave Kostos
Dave Kostos
Nov. 8 2024
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Preparing for the Verizon Message+ discontinuation

CX
Dave Kostos
Dave Kostos
Oct. 25 2024
Green Hammer One logo on black background

Hammer One: Free IVR load testing available for a limited time

CX
Load Testing
Dave Kostos
Dave Kostos
Aug. 22 2024
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Hammer’s CX Health Check Quiz

Performance Testing
CC Testing
CX
Dave Kostos
Dave Kostos
Jul. 17 2024
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Mother's day load testing: 3 reasons to start now

Retail
Load Testing
CX
Dave Kostos
Dave Kostos
May. 2 2024

The future of IVR customer service assurance

Download Whitepaper
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Your essential Contact Center tax season prep guide

CX
CC Testing
Load Testing
Dave Kostos
Dave Kostos
Apr. 3 2024
Outbound dialing testing at Contact Center to avoid CX issues

The forgotten workflow: Optimizing outbound Contact Center testing

Outbound CC Testing
CC Testing
CX
Dave Kostos
Dave Kostos
Feb. 27 2024
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Hammer Edge: Expanding agent experience management to the network edge

CC Testing
CX
Remote Working
Dave Kostos
Dave Kostos
Jan. 11 2024
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Hammer horrors: How to survive Contact Center leaders top 4 fears

CX
Load Testing
Performance Testing
Dave Kostos
Dave Kostos
Oct. 31 2023
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