For over thirty years, Hammer has helped organizations assure customer experiences across increasingly sophisticated and complex communications environments for some of the world’s biggest and most recognizable brands. From IVR testing to omnichannel quality assurance, and contact center validation to cloud migration assurance, Hammer solutions have enabled enterprises to seamlessly test and monitor their entire CX ecosystem.
But customer experience has fundamentally evolved. And we’re evolving along with it to ensure our customers and partners keep ahead of the curve.
Today, I'm excited to announce that Hammer is beginning a new chapter as a core engine of VistaOne—Infovista's open, AI-enabled platform designed to help CSPs and enterprises turn data into decisive business action across two complementary domains: Network Intelligence and Enterprise CX Intelligence. Hammer's proven CX assurance expertise becomes the foundation of Enterprise CX Intelligence, enabling organizations to model CX journeys, validate transformational initiatives, and proactively detect issues before they impact users.
Why is Hammer evolving? Because the CX market has changed.
Customer experience assurance is undergoing a seismic shift. Historically, CX validation focused on point-in-time testing of discrete interaction channels. Hammer was a pioneer in automating the CX testing and monitoring processes to accelerate CX assurance and decrease the risk and impact of performance issues. But, with increasing reliance on AI solutions, expanding tech stack complexity, and constantly evolving customer needs, isolated testing tools for isolated channels no longer works.
Organizations need continuous intelligence that connects the dots between infrastructure and experience. They need to predict failures before customers are impacted, not just detect them after the fact.
What is Enterprise CX Intelligence?
This industry shift demands a new framework. We call it Enterprise CX Intelligence. It is a unified operational framework that continuously correlates customer journey behavior, AI automation decisions, application performance, and network conditions to predict, prevent, and govern digital experience outcomes.
It replaces isolated, point-in-time testing and siloed observability with a unified intelligence layer that transforms CX assurance from a reactive quality function into a strategic business intelligence capability. This new framework allows you to:
- Connect infrastructure performance to customer outcomes.
- Validate AI-driven interactions in real time.
- Identify systemic risk across your digital ecosystem.
- Enable predictive, closed-loop experience assurance.
By integrating Hammer's capabilities into VistaOne as the engine for Enterprise CX Intelligence, we are providing the tools to make this transformation possible.
What this means for Hammer customers
Let me be clear: Hammer is not going away. It is evolving into something far more powerful.
Hammer's proven assurance capabilities are becoming a core intelligence engine within VistaOne. This means:
- New investment: Infovista is committing to continuously upgrade and expand the Enterprise CX Intelligence portfolio
- VistAI integration: Access to Infovista’s agentic AI framework for intent-driven operations, enabling natural language queries via VistAI Ask, automated test orchestration, and AI-driven journey validation
- Unified observability: Integration with VistaView, Infovista's proven 360° assurance solution, to correlate network performance with customer experience in real time
New capabilities on the horizon
Through VistaOne, you'll gain access to capabilities that weren't possible before:
- Predict and prevent performance failures before customers are impacted
- Validate and optimize AI-driven and automated customer journeys
- Correlate network, application, and experience performance in real time
- Strengthen CX trust, security, and fraud resilience
- Enable continuous, enterprise-scale experience assurance
A note on our brand
In the coming months, the Hammer brand will transition to Infovista. This is part of our continued unification under one identity that represents the full power of network and CX intelligence.
That said, you'll continue to work with the same dedicated teams, benefit from the same expertise, and can rely on the same commitment to your success. What changes is the scale of innovation we can deliver together.
Looking ahead
This transformation reflects a broader industry shift toward experience-driven operations and autonomous service assurance. By integrating Hammer's capabilities into VistaOne, Infovista is repositioning CX assurance as a strategic intelligence that enables organizations to continuously monitor, predict, and optimize customer experience across complex digital ecosystems.
We're excited about this new chapter, and we're grateful for your continued partnership as we build the future of customer experience intelligence together.
Learn more about VistaOne and Enterprise CX Intelligence at https://www.infovista.com/platform/vistaone
