Hammer end-to-end components

Hammer can emulate customer interaction with your contact center, including dialing in or receiving calls, just like your customers would. The system can enter or speak account information and listen to ensure that the right responses are played—all while measuring system and network response times throughout each test call.

Hammer can emulate customer interaction, emulating every aspect of a call flow, including the entry of dynamic information, using touch tones, and can play an unlimited number of voice files for testing speech-recognition-based systems. Hammer’s patented recognition capability allows automatic verification that the correct prompts are being played in the application.

You need metrics on customer experience journeys through the IVR platform and how they are routed to skilled representatives. Strategically placed Hammers and Hammer Virtual Agents can combine IVR experience with data delivery and agent experience at both the CTI and the desktop level. 

End-to-end testing at scale can be a costly exercise, but a Hammer solution scales to cover the largest on-prem and cloud deployments. Combine that with the ability to deploy Hammers anywhere, anytime, and you have a solution that can meet any test and monitoring need.