Hammer teamed up with an insurance provider and a leading U.S. Telco to develop a comprehensive quality assurance strategy that prevented costly systems errors and ensured the rush of open enrollment contact requests were handled quickly and effectively.  

With go-live looming, the CTO of a leading Spanish financial institution contacted Hammer for managed CX testing to identify the issues they were facing and ensure they could be resolved in time for their launch.  

Over 50% of all clearing calls in the UK go unanswered – each one costing an estimated £70,ooo. The University of Reading partnered with Hammer to ensure their contact center could handle the clearing day rush and keep their CX system up and running no matter how many students come calling.