Consumers are hungry for new features and will not tolerate poor experiences. They expect a fast, effective resolution to their needs and are ready to move to a competitor if they have a poor experience. The pressure is real, and it makes regression testing more important than ever.
Business leaders make decisions to satisfy customers, often putting their internal teams under pressure. As a result, it is easy for departments to become misaligned, as expectations increase and development cycles shorten.
At the same time, customer journeys are becoming more complex, often blending digital and human elements to create hybrid customer journeys. In a complete multi-vendor environment, under pressure to deliver improvements at speed and thousands of potential customer scenarios, or test cases, it can be easy to lose control over quality assurance.
Manual regression tests are tedious, laborious, and prone to human error. Every part of the customer experience must be tested and validated under various conditions or test scenarios.
Hammer empowers expert and novice users to efficiently configure stories and test behaviour with hundreds of tests automatically executed in minutes. With automated reporting, teams can swiftly identify problem areas and eliminate defects early in the development process.
Highlights
The future of IVR customer service assurance
Your customers demand quick, self-service support tools when they pick up the phone. To meet this demand, you need proactive, real-time testing of your IVR solutions. Make sure you’re delivering the experience your customers demand with our whitepaper.
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