How well does your Contact Center perform under extreme stress?

Uncover unknown complexities and interoperability issues before they negatively impact customer satisfaction, and assure the stability and performance of your communication technologies.

Available for every technology implementation, regardless of size. Hammer experienced experts reduce deployment risks, extend value of existing investments, even the smallest deployments:

• On-demand, end user access to run volume performance tests 
• Automates bulk call generation for testing Contact Center and UC environments
• Report's pass/fail, failure step and failure reason
• Unlimited test scripts and executions. Ability to create, maintain and execute your test scripts. 
• Expedite ROI. Achieve targeted levels of customer satisfaction, directly impacting brand equity, customer retention, and business revenues.

Get visibility into user experience, application, and network performance with Hammer’s proven methodology. Includes interactions between technology solutions, new and/or existing, from multiple vendors to identify issues and gain confidence that new and existing technology will work as designed.