Outbound calls play a vital role in many organizations today, not only for sales and marketing campaigns, but also as a seamless component of effective customer service, enabling call-backs, automated customer notifications and alerts. In addition, there is a growing trend to use outbound IVR to carry out customer surveys, solicit and process orders. On top of this, outbound calls must meet stringent regulatory requirements such as STIR-SHAKEN to avoid being labelled as spam and blocked.
To ensure that your outbound campaigns run as smoothly as your inbound communications, it is vital to carry out regular testing to monitor voice quality.
The Hammer on Call Outbound Dialing Assurance is a Test-as-a-Service offering that ensures your outbound dialing programs are delivered with the same high quality as your inbound communications.
Test. De-risk. Drive service innovation
Key benefits
Key benefits
Make sure your outbound calls reach your customers
If your outbound calls are not answered then there is a risk they will be labelled as potential spam and blocked. With Hammer On Call Outbound Dialing Assurance, you can avoid falling foul of ‘Stir Shaken’ and other measures implemented by the telecom carriers and protect your reputation.
Key benefits
Ensure you comply with regulatory guidelines
Many industries such as utilities require proof that customers are notified during emergencies and outages. Our standard test reports are accepted by regulators and can be customized to meet your specific needs.
Key benefits
Test the performance of your virtual hold callbacks
Customers value their time, and virtual hold callbacks are becoming an important part of the customer experience. Hammer On Call Outbound Dialing Assurance will simulate real-time scenarios at scale so you can ensure every callback request results in a connection between the right agent and the right customer.
Key features
Access to experts
Tests that meet your needs
Multichannel testing
Comprehensive reports
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