New chapter: Hammer meets VistaOne
The future of Hammer and VistaOne
It’s time for CX assurance to evolve
Assuring superior customer experiences in a modern, omnichannel CX ecosystem is harder than ever. Experience failures today represent systemic risks that can impact customer trust, revenue flow, and brand reputation. Ensuring exceptional customer experience now requires Enterprise CX Intelligence.
Enterprise CX Intelligence, a new operational framework within Infovista’s VistaOne platform, continuously correlates customer journey behavior, AI automation decisions, application performance, and network conditions to replace isolated testing and siloed observability with round-the-clock business-aligned assurance.
This new framework provides organizations with a unified intelligence layer that takes CX assurance from reactive quality function to strategic business intelligence capability; enabling organizations to:
- Protect digital customer revenue streams
- Safely scale AI-driven customer interactions
- Reduce churn and customer dissatisfaction risks
- Accelerate digital transformation initiatives
- Strengthen CX trust and fraud resilience
Planning and Development
Voice Explorer
Improve IVR performance
CallMaster
Automated CX script design
Pre-deployment
On-demand QA
Transform QA testing
On-demand Performance
Mimic real-world customer engagement
End-to-End
Software for the 360 view
Production
VoiceWatch
Reduce contact center downtime
Enterprise CX Intelligence
What enterprise CX intelligence delivers
Unified intelligence
Correlate application behavior and customer experience outcomes for improved business performance
Continuous assurance
Proactively test and monitor your CX ecosystem to ensure your customer experience is always performing as intended
AI-powered CX
Validate AI-driven customer journeys, automate test orchestration, and enable natural language access
Trust and security
Fraud detection, enhanced CX trust, and automated journey governance are core Hammer capabilities
Hammer Partners: Delivering the world’s best CX solutions
The Hammer Partner Program provides CCaaS and UCaaS providers with full access to the Hammer suite of CX solutions and training, certification, and marketing tools exclusively available to our partner community. With Hammer solutions, our partners can deliver reduced design and deployment time to their customers --- and quickly achieve a return on their investment.
See why you should become a member. Already a partner? Sign into the partner portal below.
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