Latest CX News | September 2025
Latest CX news
Welcome to the Hammer Newsletter, focusing on all things CX and Contact Center testing and assurance!
Ever feel like there aren’t enough hours in the day?
You can count on Hammer to keep you up-to-date on the latest news, releases, and opportunities in the world of CX and contact center testing and assurance. Check out this month’s top headlines to stay informed and stay ahead.
Hammer CX solutions now available on AWS Marketplace
With our new page on AWS Marketplace, we’re empowering contact center leaders around the world to improve and assure the quality of their evolving CX environments from agent to customer.
CX & AI influenced $60B in sales last Black Friday
Cyber Week is coming! Make sure your contact center environment is prepared for the rush of customer demands with the CX optimization and load testing tips found in our Black Friday Prep Guide and Infographic.
CX Today: Chatbot vs. AI Chatbot vs. Agentic AI
Conversational AI inevitably has a role to play in contact centers moving forward, but which of these options are best for each CX application? And what limitations are scaring CX leaders away for now?
Infographic: CX Today