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Ensure NG911 compliance with Hammer

How to ensure NG911 compliance

Performance Testing
CC Testing
CX
Dave Kostos
Dave Kostos
Nov. 8 2024
CX Health check website hero banner

Hammer’s CX Health Check Quiz

Performance Testing
CC Testing
CX
Dave Kostos
Dave Kostos
Jul. 17 2024
Closeup of documents and receipts in preparation for tax season

Your essential Contact Center tax season prep guide

CX
CC Testing
Load Testing
Dave Kostos
Dave Kostos
Apr. 3 2024
Outbound dialing testing at Contact Center to avoid CX issues

The forgotten workflow: Optimizing outbound Contact Center testing
Outbound CC Testing
CC Testing
CX
Dave Kostos
Dave Kostos
Feb. 27 2024
Female remote worker at home on call with headset

Hammer Edge: Expanding agent experience management to the network edge
CC Testing
CX
Remote Working
Dave Kostos
Dave Kostos
Jan. 11 2024

The future of IVR customer service assurance

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Inclement weather, extreme winter weather

How to prepare Contact Centers for the worst winter weather

CC Testing
Load Testing
Performance Testing
Dave Kostos
Dave Kostos
Dec. 12 2023
Inclement weather, heat wave over the city

How to prepare Contact Centers for the next heat wave
CC Testing
Load Testing
Performance Testing
Dave Kostos
Dave Kostos
Aug. 23 2023
Inclement weather, torrential rain and flooding in the city

How to prepare Contact Centers for floods

CC Testing
Load Testing
Performance Testing
Dave Kostos
Dave Kostos
Aug. 2 2023
Inclement weather, hurricane by the ocean

How to prepare Contact Centers for hurricane season
CC Testing
Load Testing
Performance Testing
Dave Kostos
Dave Kostos
Jul. 12 2023
Inclement weather, wind storm with thunders

How to prepare Contact Centers for wind storms
CC Testing
Load Testing
Performance Testing
Dave Kostos
Dave Kostos
Mar. 29 2023

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