State of Contact Center Testing 2025

How can CX leaders stay ahead of customer demands?

Between the growth of AI, the continued shift to the cloud, and the constantly evolving demands of customers, it’s getting harder to run a successful omnichannel contact center – particularly on a budget.

To understand how CX leaders are facing this challenge – and offer insights into how they can overcome it – we surveyed contact center professionals from industries and organizations around the world to see what they’re prioritizing, concerned about, and excited about as they work with Hammer to build a better contact center experience.

The results are in. Get a copy of our State of Contact Center Testing 2025 eBook to learn the:

• Top CX technology investments companies have planned
• Biggest limitations facing contact centers today
• Trends in chat, call, and customer demands that are keeping CX pros up at night