Latest CX News | May 2025
Latest CX news
Welcome to the Hammer Newsletter, focusing on all things CX and Contact Center testing and assurance!
Ever feel like there aren’t enough hours in the day?
You can count on Hammer to keep you up-to-date on the latest news, releases, and opportunities in the world of CX and contact center testing and assurance. Check out this month’s top headlines to stay informed and stay ahead.
State of Contact Center Testing 2025
Learn what your peers across the CX industry are investing in, worrying over, and planning for the rest of 2025 with our new eBook. Download your copy today for insights from organizations around the world.
Click to read online eBook
New podcast out now: How to survive your cloud migration
Eric Day and Nate Brown discuss the pitfalls that most CX leaders stumble into in the planning, execution, and aftermath of a cloud migration and how best to get through it all.
3 key steps to overcome CX challenges in 2025
Enhancing your contact center isn’t easy. Ensure yours delivers fast, reliable support with these 3 key steps that boost customer experience today and tomorrow.