Latest CX News | March 2025
Latest CX news
Welcome to the Hammer Newsletter, focusing on all things CX and Contact Center testing and assurance!
Ever feel like there aren’t enough hours in the day?
You can count on Hammer to keep you up-to-date on the latest news, releases, and opportunities in the world of CX and contact center testing and assurance. Check out this month’s top headlines to stay informed and stay ahead.
Free CX monitoring: Find and fix performance issues before they impact customers
Ensure your contact center operations are up and delivering the CX your customers demand with automated end-to-end monitoring delivering transparency and peace of mind – all for free! Start your free VoiceWatch trial today!
Celebrating 30 years of building better CX
For over 30 years, Hammer has been leading the industry in automated CX testing and monitoring. See why some of the world’s biggest and best brands rely on Hammer to build a better contact center experience.
CXToday article: Customer service on the brink
Just 18% of customers think CX technology is making their life easier according to a new report. See the cost of prioritizing cost efficiency over customer service – and ways to make sure your CX strategy is measuring up.
Customer Success Story: Save millions in downtime costs
Not sure if the VoiceWatch free trial is for you? Revisit this finance industry success story to learn how Hammer enables companies like yours to save millions in downtime costs within just weeks of implementation.