Latest CX News | April 2025
Latest CX news
Welcome to the Hammer Newsletter, focusing on all things CX and Contact Center testing and assurance!
Ever feel like there aren’t enough hours in the day?
You can count on Hammer to keep you up-to-date on the latest news, releases, and opportunities in the world of CX and contact center testing and assurance. Check out this month’s top headlines to stay informed and stay ahead.
Hammer brings AI-enhanced testing and E2E visibility to Contact Center experience
AI-enhanced contact centers are the future of the CX world. Learn how Hammer is helping contact center teams evolve with the times to keep delivering on their customers’ ever-shifting needs in this interview with TheCUBE.
No Jitter: The rise of CX observability in service monitoring
As contact center environments grow in complexity your contact center leaders will need greater levels of visibility to ensure that performance quality is maintained across the entire environment. Check out this article about the growing need for CX observability to learn more.
Build and run a custom test script in just 3 minutes
See how Hammer On-Demand Performance can empower your contact center to run custom scripts for countless multiple-scenario tests – ensuring all apps, tools, and integrations function as intended at load.