Video
How do you keep on top of the changing CX?
Do you really know what’s going on in your contact center?
How can you guarantee that customers are getting a positive experience from your contact center in real time?
VoiceWatch is a proactive monitoring solution that reduces downtime and improves customer experience through automated end-to-end performance monitoring. Identify and resolve performance issues before they impact contact center or customer experience with comprehensive reporting on call results, performance teds and historical summary reports all available on-demand with triggered alerts for specific performance drops.
Related articles and publications
July 2025 | Hammer success stories
This month’s top stories: Open enrollment challenges, preparing a finance CC for production, and more
Contact center readiness: health insurance
Explore how Hammer Cloud Platform successfully delivered a hybrid cloud solution to a leading US healthcare provider
Reading University clearing ready thanks to Hammer
Reading University’s hosted Contact Centre solution scores top marks on Clearing Day thanks to Hammer’s Load Testing solution
Contact center readiness: financial institution
Explore how Hammer Cloud Platform successfully delivered a hybrid cloud solution to a leading Spanish financial institution
June 2025 | Black Friday Prep Guide
This month's top stories: Get ready for Cyber Week, prepare for the next heat wave, and explore Hammer's new facelift
Discover Hammer’s refreshed look—new style, same commitment to building world-class contact center customer experiences
Prepare for Cyber Week with our Black Friday CX Prep Guide to keep your team on track ahead of the busiest week of the year
Ensure your contact center delivers fast, reliable support—follow these 3 key steps to boost customer experience today and tomorrow
New governmental policies mandate a shift from legacy 911 systems to IP-based 911 systems – an initiative called NG911. See what this means for you.
On November 7, the Verizon Message+ app is shutting down. Here’s what Hammer is doing to help VoiceWatch users prepare and stay informed
HammerRTC for NICE CXone
Prepare your contact center for a seamless move to the cloud using Nice CXone and ensure your system works as planned.
Five reasons customers choose Hammer
Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.
Airlines Storm readiness offer
You can’t plan for the weather, but you can plan for your response. Test your peak capacity, to be prepared.
HammerRTC for AMAZON CONNECT
Learn how HammerRTC for Amazon Connect gives you the confidence that your customer’s experience will be maintained during your transition to the cloud...
Hammer On-Demand Performance Testing
Don’t leave the reliability of mission-critical communications systems to chance.
Is moving to the cloud the best decision for improving CX?
Hammer experts discuss whether moving to the cloud is the best decision for your contact center customer experience, with CX today.
How Contact Centres can fulfil their potential in 2022
John D’Anna talks to CX Today about how Hammer research reveals current challenges contact centers have and how they can overcome them
Big CX Update with Hammer
As part of the CX Summit 2022 Kacey Kemmerer outlines to CX Today how you can avoid issues and ensure your CX end-to-end with Hammer
Level Up your Contact Centre with Quality Assurance
Mark Kowal outlines the importance of Quality Assurance and how businesses can take their contact centres and their CX to the next level