Video
How do you keep on top of the changing CX?
Do you really know what’s going on in your contact center?
How can you guarantee that customers are getting a positive experience from your contact center in real time?
VoiceWatch is a proactive monitoring solution that reduces downtime and improves customer experience through automated end-to-end performance monitoring. Identify and resolve performance issues before they impact contact center or customer experience with comprehensive reporting on call results, performance teds and historical summary reports all available on-demand with triggered alerts for specific performance drops.
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