How Contact Centres can fulfil their potential in 2022

As part of the CX Summit 2022, former Hammer President John D’Anna delivers a keynote session to CX Today on the latest Hammer research which outlines current challenges contact centers have and how they can reach their full potential in 2022. 

Learn about the challenges and opportunities that are defining the CX industry in 2022, and how Hammer’s suite of contact center testing and assurance solutions are helping some of the world’s most renowned and respected brands meet their full potential – and surpass their customer’s expectations.