How to survive your cloud migration

High stress, high stakes, highly complicated 

Contact center cloud migrations loom over tech roadmaps with the threat of risk, complexity, and sleepless nights. Making matters worse, when they’re done about two-thirds of contact center cloud migrations didn’t deliver the expected benefits and ROI that they were supposed to in the first place. 

In this episode of Hammering It Out with Hammer, Eric Day and CX guru Nate Brown discuss the pitfalls that most CX leaders stumble into in the planning, execution, and aftermath of a cloud migration and how best to get through it all while ensuring a successful outcome on the other side.