Podcast
Taking an AX to the CX world
Hammering It Out with Hammer | Episode 2
Hammering It Out is back with host Eric Day interviewing Hammer Edge Lead Architect Kelly Ronan about the emerging and evolving field of agent experience (AX) management: what it is, how it’s different, and why contact center pros should care.
Watch to learn:
- How to balance CX and AX tech investments
- The importance of agent experience management for modern organizations
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