Resource Library

Test Automation

Webinar

From efficiency to CX excellence

Watch our webinar to learn how to combine proactive managed services with comprehensive testing solutions to make sure you’re ready to offer what your customers want

Testing and Monitoring

Brochure

NG911 compliance testing and assurance

Hammer automates testing and monitoring across emergency services so E911 providers can avoid financial threats and responders can save more lives

Cloud

Podcast

Cloud migrations with confidence

In this episode of Hammering It Out we explore the issues that arise during cloud migrations and how Hammer solutions help to ensure your success

Testing and Monitoring

Podcast

30 years of testing innovation

In our podcast’s first episode we take a look back at 30 years of contact center testing innovation – and a look ahead at the industry’s future

Cloud

Datasheet

VoiceWatch

VoiceWatch detects and diagnoses current and potential technology problems from the public switched telephone network (PSTN) to the IVR application by emulating real-world customer interactions around the clock.

Test Automation

Case Study

Mortgage Lender saves millions in downtime costs

Learn how Hammer saved America’s leading overall mortgage lender millions of dollars in downtime with Hammer’s CX testing automation solutions

Testing and Monitoring

Webinar

Bracing for the Storm

Ensure contact center resilience in harsh weather and extreme climate events with our business continuity / disaster recovery planning advice

Testing and Monitoring

Webinar

DORA compliance: Navigating mandated testing requirements

Discover best practice to achieve operational resilience for DORA compliance and mitigate risks through building automated testing frameworks

Testing and Monitoring

Infosheet

Visibility into complex multi-vendor Contact Center performance for financial services

Drive customer service innovation, contact center efficiency and adapt to changing customer needs with our automated solutions for financial services.

Testing and Monitoring

Infosheet

Empowering Healthcare Providers to Deliver a Consistent and Quality CX

Cloud migration and compliance are challenging for healthcare providers. Learn how to innovate CX in a world characterized by "business unusual".

Testing and Monitoring

Infosheet

Evolve Your Utility Contact Center With Hammer

Discover how Hammer empowers utility companies to maintain compliance and deliver a consistent and quality customer experience, even during unexpected events.

Testing and Monitoring

Infosheet

Five reasons customers choose Hammer

Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.