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Is moving to the cloud the best decision for improving CX?
In recent years, cloud migrations have been depicted as a key step for any organization looking to modernize and evolve their CX environment. But is it always the right move?
In this interview with CX Today, contact center and cloud migration experts Darren Dean and Paul Cicchelli discuss the intricacies of modern cloud migrations and why so many cloud migration projects don’t achieve the goals they’re meant to. Hear their advice on when, how, and if a cloud migration is the right step for organizations like yours today.
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