Hammer On-Demand Performance Testing

For a modern contact center to deliver a consistently high-quality customer experience, a complex network of different technologies need to integrate seamlessly and hand-off data instantly between one another. To ensure that all these separate apps, tools, and integration points can perform under load, CX professionals rely on Hammer On-Demand Performance.

In this overview video, you’ll see how Hammer On-Demand Performance enables CX professionals to run custom scripts for an array of use cases, including multiple scenario testing. Confirmation that contact center environments are performing as intended is delivered through performance metrics, error reports, and comprehensive dashboards.