Resource Library

IVR Testing and Monitoring

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Hammer Voice Explorer

Test and monitor Interactive Voice Response (IVR) performance with Hammer Voice Explorer to identify and resolve issues that could impact CX

Cloud

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VoiceWatch

VoiceWatch detects and diagnoses current and potential technology problems from the public switched telephone network (PSTN) to the IVR application by emulating real-world customer interactions around the clock.

Test Automation

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Google Dialogflow Transformer overview

See how Hammer’s Google Dialogflow Transformer empowers CX teams to accelerate project creation and testing for conversational AI journeys

Test Automation

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Hammer Virtual Agent

De-risk contact center changes with end-to-end voice and chat testing. Hammer Virtual Agent ensures your CX operations are performing as intended

Remote Worker Testing

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Hammer Edge

Identify and resolve performance issues faster at your network edge and beyond. With Hammer Edge you’re empowered to deliver a seamless end-to-end CX.

Test Automation

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Hammer IP

Prevent issues from damaging customer experience and confidently manage implementations with end-to-end pre-deployment testing.

Test Automation

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Hammer Cloud Platform

Hammer Cloud Platform offers a comprehensive suite of SaaS-based technology that enables test case design and test automation.

Test Automation

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Hammer CallMaster

Hammer CallMaster is a sophisticated application used for test development, debug, scheduling, and reporting across the entire testing life cycle.