Latest CX News | February 2025
Latest CX news
Welcome to the Hammer Newsletter, focusing on all things CX and Contact Center testing and assurance!
Ever feel like there aren’t enough hours in the day?
You can count on Hammer to keep you up-to-date on the latest news, releases, and opportunities in the world of CX and contact center testing and assurance. Check out this month’s top headlines to stay informed and stay ahead.
Schedule your personal CX testing and monitoring demo at Enterprise Connect
Join the Hammer team and our CEO, Rick Hamilton, March 17-20 at Enterprise Connect! We’ll be demoing our newest capabilities and solutions all show at booth #615. Schedule yours now before the calendar’s full!
Free CX monitoring: Find and fix performance issues before they impact customers
Ensure your contact center operations are up and delivering the CX your customers demand with automated end-to-end monitoring delivering transparency and peace of mind – all for free! Start your free VoiceWatch trial today!
Our new podcast: Auditing complex Contact Centers
Large, diversified organizations can have hundreds - even thousands - of different contact lines. Setting up and staffing these contact lines is part of office openings, migrations, new campaigns, and more. But what about sunsetting them when they're no longer needed?
In the newest episode of Hammering It Out with Hammer, Eric Day and CX guru Nate Brown explore the complexities of contact center accessibility tracking and phone number validation with the new Hammer Number Audit automated offer.
Automating emergency service testing and monitoring
The NG911 mandate is bringing transparency and automation to the world of emergency services, and ultimately helping responders save more lives. See how Hammer solutions can help you perform the crucial vulnerability assessments and performance testing needed to make the switch.
On-demand partner webinar: Efficiency to excellence with Servion
Our webinar with Servion is now available for on-demand viewing! Learn how proactive managed services and comprehensive testing combine to help you accelerate your customer service capabilities and meet your ever-evolving CX needs.
