Resource Library

Cloud

Video

Is moving to the cloud the best decision for improving CX?

Hammer experts discuss whether moving to the cloud is the best decision for your contact center customer experience, with CX today.

Performance Testing

Infosheet

Utilities Storm Readiness Testing

Be prepared. Cover all bases and have confidence in your network to support peak operations and beyond.

Performance Testing

Infosheet

How to Get University Clearing Ready!

Prepare for your busiest season of the year and grow revenue by ensuring your systems withstand peak demand.

Quality Assurance

Video

Level Up your Contact Centre with Quality Assurance

Mark Kowal outlines the importance of Quality Assurance and how businesses can take their contact centres and their CX to the next level

Testing and Monitoring

eBook

Part Two: Exploring the Full Testing Lifecycle

As contact strategies evolve to meet changing customer expectations, this eBook explores the typical voice and non-voice challenges at each lifecycle stage

Testing and Monitoring

Whitepaper

Testing: Contact Center insurance in an uncertain world

This whitepaper explores how enterprises leverage automated testing to enhance customer service, troubleshoot effectively, and deliver personalized, impactful solutions

Testing and Monitoring

eBook

Part One: Automated Contact Center testing & monitoring 101

Discover the value of end-to-end testing in optimizing resources and safeguarding contact center investments. Learn to reduce downtime, address quality issues, and manage demand peaks