Latest CX News | November 2024
Latest CX news
Welcome to the Hammer Newsletter, focusing on all things CX and Contact Center testing and assurance!
Ever feel like there aren’t enough hours in the day?
You can count on Hammer to keep you up-to-date on the latest news, releases, and opportunities in the world of CX and contact center testing and assurance. Check out this month’s top headlines to stay informed and stay ahead.
When customers call, who answers?
Start a free Hammer Number Audit to discover the inactive phone numbers, old branding, and connection issues your customers are experiencing on up to 200 numbers.
End 2024 strong with Hammer One
Start your 2025 with confidence. Get a free IVR load test to baseline your contact center’s system performance and make sure you’re ready to reach new heights of customer satisfaction!
Real-time assurance that systems are up and running
No matter how well designed your CX environment is, if you don’t know when performance is dropping (or completely offline) you may be missing out on millions. Get instant CX confidence with VoiceWatch.
The future of IVR customer service assurance
Your customers demand quick, self-service support tools when they pick up the phone. To meet this demand, you need proactive, real-time testing of your IVR solutions. Make sure you’re delivering the experience your customers demand with our whitepaper.
Click to read online whitepaper
Partner webinar available on-demand
Enhancing your contact center performance doesn’t have to be scary! Take a look back at our Halloween webinar co-hosted with Bandwidth for tips on how to survive some of the strangest CX situations we’ve seen.