Ensuring NG911 compliance
Missed our Halloween webinar? Have no fear!
Free phone number validation: Hammer Number Audit
One hour of free IVR load testing
Take our CX Health Check Quiz
CX environments are complicated and costly. Is yours performing at its best?
Hammer (formerly Empirix) provides complete visibility across your entire CX environment so you can identify and resolve contact center technology issues before they cause downtime, outages, and customer churn.
End-to-end Contact Center testing
From planning your next contact center update and expansion to deploying it and serving customers, Hammer’s automated testing and quality assurance solutions ensure that your CX environment is achieving optimal performance with minimal downtime and risk.
Planning and Development
Hammer Voice Explorer
Improve IVR performance
Hammer CallMaster
Automated CX script design
Pre-deployment
Hammer On-demand QA
Transform QA testing
Hammer On-demand Performance
Mimic real-world customer engagement
Hammer End-to-End
Software for the 360 view
Production
VoiceWatch
Reduce contact center downtime
Hammer Edge
Measure CX agent experience
How Hammer helps
Reduce workload
Automate contact center testing and customer journey monitoring with a single platform
Support remote workers
Find and resolve performance and quality issues in even the remote parts of your network
Decrease costs
Use Hammer’s automated self-service solutions to accelerate testing time and free up resources
Accelerate cloud migration
Our vendor-agnostic solutions accelerate and de-risk contact center cloud migrations
Mitigate risk
Review your service architecture from the outside in to reduce MTTR and CX quality issues
Technologies we test
Hammer Partners: Delivering the world’s best CX solutions
The Hammer Partner Program provides CCaaS and UCaaS providers with full access to the Hammer suite of CX solutions and training, certification, and marketing tools exclusively available to our partner community. With Hammer solutions, our partners can deliver reduced design and deployment time to their customers --- and quickly achieve a return on their investment.
See why you should become a member. Already a partner? Sign into the partner portal below.
Trending topics and latest news
November 2024 | Ensure NG911 compliance
This month’s top stories: DORA, NG911, and your last chance at Hammer One
New governmental policies mandate a shift from legacy 911 systems to IP-based 911 systems – an initiative called NG911. See what this means for you.
October 2024 | Verizon Message+ shutdown
This month's top stories: Free offers, CX interviews, Verizon Message+ shutdown, and more
How to overcome your Contact Center leaders worst fears
Hammer and Bandwidth shared the scariest stories of CX. Have no fear if you missed it live, though! We recorded the full event for your review
Live at ICMI with Nate Brown
In this episode of Hammering It Out, we chat with ICMI Keynote speaker Nate Brown about how the customer service mentality is changing
New governmental policies mandate a shift from legacy 911 systems to IP-based 911 systems – an initiative called NG911. See what this means for you.
On November 7, the Verizon Message+ app is shutting down. Here’s what Hammer is doing to help VoiceWatch users prepare and stay informed
Hammer Number Audit offers CX leaders the opportunity to accelerate and automate mass phone number validation for free! See how to get started today!
Hammer One’s free one-hour load test reveals the IVR issues, integration challenges, and unknown unknowns that impact CX and cost businesses money
66% of CX leaders don’t know how their contact centers are performing. With our CX Health Check assessment, you’re better informed and equipped
November 2024 | Ensure NG911 compliance
This month’s top stories: DORA, NG911, and your last chance at Hammer One
October 2024 | Verizon Message+ shutdown
This month's top stories: Free offers, CX interviews, Verizon Message+ shutdown, and more
Sept 2024 | Halloween with Bandwidth
This month’s top stories: Orlando, Hammer One, and Halloween with Bandwidth
August 2024 | Free IVR load testing
This month's top stories: Free load tests available with Hammer One! AX management, and Capterra reviews
July 2024 | CX Health Check Quiz
This month's top stories: CX podcast, download datasheets, and a leading US telco case study
Hammer launches Hammer Edge to extend agent experience management to remote workers and cloud services
Enterprise contact centers and Hammer partners gain the ability to measure and score critical technology services essential to agent experience, acc...
Hammer Google Dialogflow Transformer unlocks transformative potential of Google AI Contact Center
DevOps teams can now test thousands of natural language AI-driven self-service journeys at a fraction of the time and cost of manual testing
Hammer and Servion Announce Strategic Partnership to Accelerate Deployment of End-to-End CX Assurance for Omnichannel Contact Centers
Partnership will deliver AI-powered solutions to address the complexity o...
Virsae and Hammer announce unrivaled CX assurance capabilities for Contact Centers
Strategic partnership delivers 360-degree view of customer journeys and agent work environments across multiple devices and touchpoints
Black Box and Hammer at Call and Contact Center Expo
Call and Contact Center Expo April 26-27 Las Vegas Convention Center Booth #9026 Pennsylvania, USA, 14 April, 2023 - At the Call and Contact...