Resource Library

Cloud

Webinar

Learn from the top five Contact Center cloud migration pitfalls

Technical experts discuss best practices for low-risk, rapid transformation, CX assurance and failure prevention for successful contact center cloud migration

Test Automation

Datasheet

Hammer Cloud Platform

Hammer Cloud Platform offers a comprehensive suite of SaaS-based technology that enables test case design and test automation.

Performance Testing

Brochure

Hammer On-Demand

Ongoing business or technology-driven change could pose significant risk to the stability and performance of your contact center technologies. The ability to conduct on-demand and frequent performance testing can offer significant benefits.

IVR Testing and Monitoring

Whitepaper

Voice Biometrics: Pre-deployment test methodologies

Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions. In order to ensure that users receive the greatest benefits from this technology, organizations need to the applications for voiceprint enrollment, as well as ongoing fraud detection, to be fast and friction free.

IVR Testing and Monitoring

Whitepaper

Get the most out of your migration to SIP trunking

As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recognition and voice biometric data.

IVR Testing and Monitoring

Whitepaper

The future of IVR customer service assurance

Discover how to refresh IVR systems by measuring user experience, automating use cases, deploying confidently, ensuring reliability, and addressing service issues

Test Automation

Whitepaper

10 Tips for developing a powerful end-to-end contact center testing plan

To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans. This white paper provides actionable information to ensure you achieve your testing goals.

Test Automation

Whitepaper

Critical importance of true modeling and runtime capabilities to achieve adequate CX Testing

In today’s agile development space, how do you design and execute feature, regression and performance tests without spending the majority of your time writing and designing test cases and scripts?