Hammer Virtual Agent

To ensure that computer telephony integration (CTI) implementations are performing as they should be, contact centers need automated end-to-end testing for all of their voice and chat channels. 

Hammer Virtual Agent provides contact centers with a comprehensive, multichannel tool for testing contact center systems, networks, and applications under load and at scale; both before and after deployment. 

Download this datasheet to learn how Hammer Virtual Agent empowers you to:

• Eliminate the need for costly, inaccurate manual testing
• Improve CSAT and NPS scores, customer retention, and customer satisfaction
• Reduce customer churn
• Improve the efficiency of contact center testing and monitoring