Hammer One
Discover your IVR’s performance issues – free one-hour load testing
Introducing Hammer One: automated IVR load testing
Make sure your contact centers can handle your busiest seasons – and unexpected spikes in customer communications – with a free hour of load testing. Introducing Hammer One. For a limited time only, organizations can request access to an expertly performed load test for voice applications and their entire IVR environment.
In 95% of load tests performed by Hammer, revenue and reputation impacting issues were identified in one hour or less. With Hammer One’s one-hour live load test, your contact center leaders will discover the performance issues, integration challenges, and unknown unknowns that are impacting customer experience and costing your business revenue.
Ready to close the gaps in your IVR performance? Request access to a free Hammer One trial today!
How it works
Request free load test
Request a free Hammer One load test by filling out the form above. We’ll call you to learn about your goals and set-up to make sure Hammer One is the best fit for your needs.
Schedule your test
Our customer success team will reach out to schedule your live load test. Tests are performed live online in one hour with our pros walking you through every step of the way.
Free IVR load test
During your free IVR load test, we’ll test a toll-free number of your choice on your two most popular call flows – going five IVR steps deep on each one. You choose the call volume.
Review, export, share
After your test, you’ll get 30 days of access to Hammer On-Demand Performance to review, export, and share the results. Questions about next steps? We’re here to help!
Available for a limited time only. Request access today!
What will your free Hammer One test reveal?
In your one-hour Hammer One load test, our Customer Success team will assess the performance of your most important IVR call flows to find the dead ends, loops, and cracks that your real-life customers may be falling through.
Common (and costly) problem areas we’ve identified for customers include:
- Capacity of concurrent customer transactions is significantly less than it should be
- Calls get routed to the wrong queues, requiring agent support to replace self-service
- Customer account information lookups degrade as traffic increases
- API lookups of backend web services slow to a crawl, impacting the customer experience
- Voice quality drops below acceptable standards
- Your carrier has capacity capped at a lower call capacity, leading to call rejections that will impact your business when call volumes are high
Hammer One gives your CX leaders the chance to respond to performance issues like these to ensure that your business is able to deliver exceptional customer experience and support – while seeing better CSAT scores, lower customer churn, and increased revenue, as a result.
Want to make sure that your IVR environment is performing as intended, no matter the call volume? Request a free Hammer One IVR load test today!
